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Delivery and Returns
How much is the postage?
  Postage is automatically calculated by weight prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

If you feel the automatic system has overcharged you, please do not hesitate to contact us.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact us using any of the methods on the Get In Touch page.

If you are not 100% satisfied with your Pinegrove item for any reason, then return it within 28 days in its original packaging. On receipt of the item a full refund will be made without delay, including the return postage costs. alternatively a replacement can be dispatched. Customers are responsible for the safe return of the item. Return address:

Pinegrove Leather
Hillcroft
Stubbing Drive
Hebden Bridge
UK
HX7 6LS

What is your return policy?
 
If you are not 100% satisfied with your Pinegrove item for any reason, then return it within 28 days in its original packaging. On receipt of the item a full refund will be made without delay, including the return postage costs. alternatively a replacement can be dispatched. Customers are responsible for the safe return of the item. Return address:

Pinegrove Leather
Hillcroft
Stubbing Drive
Hebden Bridge
UK
HX7 6LS

Contact us on info@pinegroveleather.co.uk if you have any questions. All messages will be dealt with quickly and in confidence. See the Get In Touch page for other ways to contact us.

Please note that leather is an organic material and has the naturally occurring marks of any genuine animal skin: this is part of its natural beauty. Where hair-on cowhide is part of the design, we have carefully chosen the pattern that will appear on every piece, and can provide customers with options in terms of the balance of brown, white etc. Just include a message with your order.

When will my order be sent?
  Most orders are sent out next day.  Some larger items are made to order so will take longer.  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the bottom of our web site to track the status of your order. You will receive a confirmation email when your order has been sent.