Frequently Asked Questions

Do you sell overseas?
Yes, scroll down to the currency selector at the bottom of the page.

How can I pay?
You can use Paypal or a credit or debit card - Visa, Mastercard, Amex or Delta. You can also call us on 07973 154888 and use your credit or debit card over the phone.

How fast can you dispatch?
We keep stock of most of our items and usually dispatch within 3 days. UK orders are sent first class, otherwise we use Royal Mail Airmail. Let us know if you need something ultra fast - we will always try to help.

How is the postage calculated?
The postage is automatically calculated when you check out, by adding up the total weight of the items you have chosen. This method is used to ensure that you are not overcharged for postage. Do not hesitate to contact us if you think you have been overcharged.

When I try to add my address, my country is not in the list
Not all countries are listed. Select "Other - Not Shown" and write your country in the address box or the message box.

What packaging do Pinegrove items come in?
Our items are delivered to you in a reusable cotton drawstring bag which can be used as gift packaging. This is then packed in a Mailite padded bag. You will also receive a welcome and guarantee card.

Can I send something back?
Yes! We understand there are many reasons why you might want to return an item. A full refund will be given. We only ask that you return it within 14 days of receiving it, unused and undamaged. You can even keep the free gift!

Do you take on contract work?
Pinegrove offers a specialist design and low-volume production service. Please contact us for more details.

What is your privacy policy?
We do not store credit card details, nor do we share customer details with any 3rd parties. If you wish us to remove your details from our database we will do so immediately.

Where does your leather come from?
Most of our leather is cow hide. Occasionally we use pigskin suede for linings and goatskin for decorative panels. All of our leather comes from sustainable sources. No leather from wild animals or endangered species is used.

How do I care for my Pinegrove item?
A Pinegrove case takes very little looking after. Well-tanned leather is tough and can last hundreds of years, but there are a few things that can damage it. Try to avoid prolonged contact with extremes of temperature and humidity, as this can cause the leather to go stiff or mouldy. If it gets wet through, wipe over with a soft towel and allow to dry very slowly.

Further advice can be found on our Leather Care page.