You may cancel your order at any time prior to dispatch. A full refund will be given. Please note that a charge may be made for any custom work that has been done which cannot be resold. eg: Your name laser engraved onto a case.
A full refund will be given if the item does not reach the dispatch address within 28 days of dispatch.
If you are not 100% satisfied with your Pinegrove item for any reason, then return it within 28 days in its original packaging. On receipt of the item a full refund will be made without delay, including the return postage costs. alternatively a replacement can be dispatched. Customers are responsible for the safe return of the item. Return address:
c/o The Egg Factory
Contact us on email@example.com if you have any questions. All messages will be dealt with quickly and in confidence.
Please note that leather is an organic material and has the unique and natural marks of any genuine animal skin: this is part of its natural beauty.