FAQ (Frequently Asked Questions)

Do you sell overseas? 
Yes, just find the Change currency menu on any page.  Look for this button at the top or bottom of any page:




What are your shipping charges?

UK: Free postage for any item to a UK address.

US & Canada: Free shipping for any order over US$70 (UK£50) to USA or Canada.  For orders under US$70, shipping is approx US$9.50.

Rest of World:  Up to UK£12.50 depending on order value.


How can I pay?
You can use Paypal or a credit or debit card - Visa, Mastercard or American Express. You can also call us on 07973 154888 and use your credit or debit card over the phone.  We can also take direct bank transfers (BACS),even internationally.   Get in touch and we can email you an invoice with the details.


Can I pay using Bancontact, EPS, Giropay or iDEAL?

Yes, you shoud be able to use all of these.  Alternatively you can make an international BACS.  Ask us for an invoice with the details. 


Is this web site safe to order from?

Credit card payments are handled by Stripe, the worldwide leader in online payment systems. Stripe works in close partnership with all major card providers and together they invest heavily in integrated security systems for online shopping.  You can also use your Paypal account if you have one.  Pinegrove Leather will have absolutely no access to any customers' credit card information or Paypal account details. 


How fast can you dispatch?
We keep stock of most of our items and usually dispatch within 3 days. UK orders are sent first class, otherwise we use Royal Mail Airmail by default.  DHL 3-day Express delivery is used all orders over £120 to the US (approx $150).  This can be provided to other countries on request.


What packaging do Pinegrove items come in?
Our items are delivered to you in a reusable cotton drawstring bag which can be used as gift packaging. This is then packed in a waterproof Mailite padded bag. You will also receive a guarantee card. 


Can I send something back?
Yes! We understand there are many reasons why you might want to return an item. A full refund will be given. We only ask that you return it within 30 days of receiving it, unused and undamaged. You can even keep the free gift!

Do you take on contract work?
Pinegrove offers a specialist design and low-volume production service. Please contact us for more details.


What is your privacy policy?
We do not store credit card details, nor do we share customer details with any 3rd parties. If you wish us to remove your details from our database we will do so immediately.  More details can be found on our Privacy Policy page.


Where does your leather come from?
Most of our leather is cow hide. Occasionally we use pigskin suede for linings and goatskin for decorative panels. All of our leather comes from sustainable sources. No leather from wild animals or endangered species is used. 


How do I care for my Pinegrove item?
A Pinegrove case takes very little looking after. Well-tanned leather is tough and can last hundreds of years, but there are a few things that can damage it. Try to avoid prolonged contact with extremes of temperature and humidity, as this can cause the leather to go stiff or mouldy. If it gets wet through, wipe over with a soft towel and allow to dry very slowly.


How do I ask another question?

Got to the Get in Touch page, or email us at info@pinegroveleather.com