At Pinegrove Leather, it's very important to us that you are 100% happy with any product you recieve.
First of all, we want you to be totally 100% satisfied with your Pinegrove case or strap when you get it. We want you to look it over and make sure you're completely happy with all five of these checkpoints:
1. The design of the product
2. The look and feel of the leather
3. The quality of the leather
4. The quality of the crafting
5. The utility of the product
Checkpoint 5 means for example, that your guitar strap should be as comfortable as you hoped it would be, and you can adjust it to the exact length you want. If it's a harmonica bandolier you have, then it should hold your harps just as you'd want, not too loose, not too tight.
If your Pinegrove product fails on any of these points, then send it back. Not only will we refund you, we'll also pay your return postage. No reasons necessary, and you'll get no arguments from us. Hey - we're friendly! If you just need some advice, call us on 07973 154888 (UK) or write using email (email@example.com) or the Get In Touch page on this web site. You can also use Facebook to message us (Search for Pinegrove Leather). Rod, Ewan or Lou will get back to you ASAP.
Once you've decided you want keep your Pinegrove product (as 99.9% of people do),then you have a complete guarantee for life against any problems with the leather, the metalware or the crafting of the product. We're happy to give this guarantee because we're such perfectionists. OK so we're human, and humans make mistakes, but the stitching and everything else on every case and strap gets checked after every stage in its making, when it's put into stock and when it's pulled out of stock for dispatch.